logo Totel.ly

Community Agreement

Respect

As a user of the platform you agree to engage in a respectful manner with other users and the totel.ly team. Any behavior that seems inappropriate in the given context may result in the user being suspended or banned from the platform.

Trust

We trust that sellers on the platform will include correct information of the product they are selling. When items are delivered and received, we trust that the seller and the buyer will mark the item as delivered when the item is in the hands of the buyer.

Membership

We are a membership based platform. Free access to the platform enables visitors to purchase an item from a member and also sign up for an event. Our starter membership is €3 which offers the benefit of being able to sell or gift up to 3 items a month, receive a 12% discount on our events and support from our totel.ly team. If you would like to sell more items on our totel.ly platform please see Become a Seller. If you would like to support us as a member, please see more details on our membership page.

Payment

The seller and buyer discuss payment method via the messaging feature. Please keep all communication within the messaging feature in order to keep track of agreements made. If a problem arises during communication with the buyer or seller, or no response has been received within 3 days of your initial contact, please contact the totel.ly team.

Refunds & Returns

We are focused on second hand items at this time, and will not be offering refunds on any items sold. We encourage local face-to-face delivery (reducing packaging and shipping), keeping the item in the local ecosystem. This will enable you to inspect the item before it is handed over, reducing the need for after sales queries, such as refunds or returns. If an item arrives damaged, doesn't match the description, or is incorrect, you can request a refund from the seller. If you've changed your mind, returns and refunds are at the seller’s discretion. Please keep all communication within the messaging system in order to keep track of agreements made. If you experience communication issues or parties are not responding, please contact the totel.ly team.

Delivery

The seller and buyer arrange delivery via the messaging system. Please keep all communication within the messaging system in order to keep track of agreements made. If the item is delivered by post or courier service, the item will be sent by the seller and paid for by the buyer. Buyers should contact the seller directly about all matters relating to the delivery process. We encourage sellers to make the use of the most environmentally friendly materials and transport methods. If a problem arises during communicating with the seller, or no response has been received within 3 days of your initial contact, please contact the totel.ly team.

Data Tracking & Cookies

Our audit system keeps track of what is happening on the platform and we use cookies to keep you logged in. Information provided by users on the platform will NOT be shared. Data and information remains internal to totel.ly and will never be given to external agencies. Information provided in your account settings will be utilised internally to ensure a smooth totel.ly experience. An example of this: A Toteller’s approximate location will help you to know how near or far you are from your buyer or seller. This can help inform your purchase decision and decide how to send/receive your item.